Shipping policy
Effective Date: August 5, 2026
At ZORONOVA, we are committed to providing a smooth and reliable shopping experience. Every order is carefully processed and prepared to ensure it reaches you safely and securely.
By placing an order through www.zoronova.com, you agree to the terms of this Shipping Policy.
1. Order Processing
Orders are processed on business days only, excluding weekends and public holidays.
Please allow sufficient time for order verification, quality checks, packaging, and shipment preparation before your order is dispatched.
During periods of increased demand, promotional events, holidays, or unforeseen circumstances, order processing may take longer than usual. We appreciate your patience and understanding.
2. Shipping
ZORONOVA proudly ships to customers in many countries around the world.
Shipping methods and carriers are selected based on the destination, product availability, and operational requirements to help ensure efficient and reliable delivery.
3. Order Tracking
When tracking is available, a shipping confirmation email containing your tracking information will be sent after your order has been dispatched.
Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.
4. Customs, Duties & Taxes
For international orders, customs inspections, import duties, taxes, or other government-imposed fees may apply depending on the destination country's regulations.
These charges are the responsibility of the customer unless otherwise stated during checkout.
5. Delivery
While we work with trusted logistics partners to deliver orders as efficiently as possible, delivery times may vary due to factors outside our reasonable control, including customs processing, weather conditions, transportation disruptions, public holidays, carrier delays, or other unforeseen events.
Any delivery dates or timeframes displayed on the Website are estimates only and should not be considered guaranteed delivery dates.
6. Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
ZORONOVA is not responsible for delays, failed deliveries, lost shipments, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you need to update your shipping address, please contact us as soon as possible. While we will make reasonable efforts to accommodate your request, changes cannot be guaranteed once an order has entered processing.
7. Lost, Delayed, or Damaged Shipments
If your shipment appears to be lost, delayed beyond normal transit, or arrives damaged, please contact our Customer Support team promptly.
We will review the situation and, where appropriate, work with the shipping carrier to determine a fair resolution. Any replacement or refund will be provided at our sole discretion and in accordance with our Return & Refund Policy.
8. Multiple Shipments
To improve fulfillment efficiency, products within the same order may be shipped separately. If this occurs, separate shipment notifications or tracking information may be provided when available.
9. Force Majeure
ZORONOVA shall not be held responsible for delays or failure to deliver resulting from events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, customs inspections, labor disputes, transportation interruptions, governmental actions, or other unforeseen circumstances.
10. Policy Updates
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on this Website.
11. Contact Us
If you have any questions regarding shipping or your order, please contact our Customer Support team.
ZORONOVA
Website: www.zoronova.com
Email: supportzoronova@gmail.com
We appreciate your trust in ZORONOVA and remain committed to providing dependable service, secure order handling, and a premium shopping experience.