Refund policy

Effective Date: August 5, 2026

At ZORONOVA, we are committed to delivering high-quality products and an exceptional shopping experience. If your order does not arrive as expected, our team will work with you to provide a fair and timely resolution.

By placing an order through www.zoronova.com, you agree to the terms outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item arrives damaged or defective.

  • You receive the wrong item.

  • The product has a manufacturing defect.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Include the original packaging whenever possible.

  • Be accompanied by proof of purchase (such as your order confirmation or order number).

2. Items Not Eligible for Return

To maintain product quality and customer safety, we cannot accept returns for:

  • Items that have been used, washed, altered, or damaged after delivery.

  • Damage caused by misuse, improper handling, or normal wear and tear.

  • Gift cards, downloadable products, or other digital items, if offered.

  • Clearance, final sale, or promotional items where stated.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or videos showing the product and its packaging.

Once reviewed, we will determine the most appropriate solution, which may include:

  • A replacement product.

  • A partial refund.

  • A full refund.

4. Order Cancellations

Orders may be canceled within 12 hours of purchase for a full refund.

After this period, your order may already be in processing or transit and can no longer be canceled.

5. Refund Process

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

6. Exchanges

We replace products only when they arrive damaged, defective, or incorrect.

If a replacement is available, it will be shipped at no additional cost once your request has been approved.

7. Shipping Costs

If the issue is the result of our error, such as receiving the wrong or a defective item, we will provide an appropriate resolution at no additional cost to you.

For returns requested for personal preference or a change of mind, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless otherwise required by applicable law.

8. Delivery Information

Estimated delivery times are provided for convenience and may vary due to customs clearance, weather conditions, carrier delays, holidays, or other circumstances beyond our reasonable control.

While we strive to deliver every order promptly, delivery delays alone do not qualify for cancellation or refund.

9. Right to Decline Requests

To protect our customers and maintain a fair shopping environment, ZORONOVA reserves the right to decline refund or return requests that do not meet the conditions outlined in this policy or where fraudulent, abusive, or suspicious activity is identified.

10. Contact Us

If you have any questions regarding your order or this Return & Refund Policy, our Customer Support team is here to help.

Email: supportzoronova@gmail.com

Website: www.zoronova.com

We are committed to responding promptly and resolving every inquiry with professionalism, fairness, and care.

Our Commitment

At ZORONOVA, every order is backed by our commitment to quality, transparency, and customer satisfaction. We appreciate your trust and strive to make every shopping experience simple, secure, and enjoyable.